Refund policy

Refund and Return Policy for [Your Candle Company Name]

1. Overview

At Sugar & Sand Candle Co., we take pride in our handcrafted candles and strive to ensure that you are satisfied with your purchase. However, due to the nature of our products, we have established specific guidelines regarding returns and refunds.

2. Returns

Please note that returns are not accepted for any reason. Once a candle has been purchased, it cannot be returned to us. We encourage customers to carefully review their selections before completing their purchase.

3. Refunds

Refunds will only be issued in the event that a candle arrives broken or damaged. To qualify for a refund, customers must adhere to the following conditions:

• Notification: You must notify us within five (5) days of receiving your item if it is broken or damaged.

• Evidence Required: A clear photograph of the broken candle must be sent to our customer service email at Sugarandsandcandles.com. This photo should clearly show the damage and include any packaging materials if applicable.

• Processing Time: Once we receive your notification and photo evidence, we will review your claim. If approved, a refund will be processed back to your original payment method within 7-10 business days.

4. Contact Information

For any inquiries regarding this policy or to submit evidence for a refund request, please contact our customer service team at Sugarandsandcandles.com.

Thank you for choosing Sugar & Sand Candle Co. We appreciate your understanding of our policies as we work to provide you with high-quality products